Return or replace an NFC card

NFC cards are physical products, so they’re covered by CloudCard’s Refunds & Returns policy and Shipping Policy. Here’s a summary.

Return a card

You can return NFC cards within 7 days of delivery for a refund or store credit.

• You’ll need your proof of purchase.
• You pay the cost of shipping the cards back.
• Returns are processed within 7 days.

To start a return, contact CloudCard at [email protected], on +27 (0) 87 822 1153, or through the contact form.

Damaged or incorrect cards

If your cards arrive damaged, or don’t match the design proof you approved, report it within 7 days of delivery. Include your order details and, if you can, a photo of the problem.

Lost or worn-out cards

To replace a card you’ve lost or worn out, order a new one. See Order NFC cards.

A lost NFC card only holds the link to your public digital card, the same link you’d share with anyone. It doesn’t hold any passwords or access to your CloudCard account.

Card opens the wrong page

If your NFC card opens someone else’s card or an error page, see My QR code or NFC card opens the wrong page.