Refunds

This is a summary of CloudCard’s published policies. The Terms of Service and the Refunds & Returns policy are the official versions.

Monthly and annual subscriptions

• Subscription purchases are non-refundable. This applies to monthly and annual billing, and to the pro-rata charges when you add cards or licences or upgrade.
• You can cancel at any time. The cancellation takes effect at the end of your current billing period, so you keep access for the time you’ve paid for. See Cancel your subscription.
• If you’re on a Pro trial and cancel before it ends, you aren’t charged.

Physical NFC cards

• You can return a physical order within 7 days of delivery, with proof of purchase, for a refund or store credit.
• You pay the return shipping.
• Returns are processed within 7 days.

See Return or replace an NFC card for how to do this.

Billing mistakes

If you think you’ve been charged incorrectly, contact support at [email protected] or +27 (0) 87 822 1153, or use the contact form. If an invoice is wrong, you can also use Cancel Invoice in Billing History to send a request to the support team. See Invoices and billing history.