Troubleshooting
Fixes for the messages and problems people run into most.
Signing in
- I can't sign inFixes for wrong-password errors, "Too many login attempts", unverified emails, Microsoft sign-in problems and deleted or deactivated accounts.
- My two-factor code isn't workingWhy your emailed two-factor code is rejected or doesn't arrive, and how to get a working one.
- "Your account is suspended"What it means when you see "Account is suspended" after signing in, and how your admin can reactivate you.
Plans and limits
Your card and sharing
- My card says "Card not available" or "Not found"What the different card error pages mean and how to get your card link working again.
- My QR code or NFC card opens the wrong pageWhy an old QR code or NFC card opens an error or someone else's card, and how to point it at your current card.
- My wallet pass won't generateFixes for when Apple Wallet or Google Wallet won't add your card, shows an error, or the pass is missing your company logo.
- I can't add my card to my iPhone home screenWhy "Add to Home Screen" is missing or the install steps don't work on iPhone, and how to fix it in Safari.
Leads and scanning
Integrations and signatures
- "The client secret may have expired"Why CloudCard can't sign in to Microsoft Entra ID, and how to create a new client secret and update your connection.Pro · Premium
- Entra ID shows "No groups found"Fix "No groups found in your directory" and other group errors when you set up roles from Microsoft Entra ID groups.Pro · Premium
- Gmail signatures fail with "Mail service not enabled"Why a Gmail signature deployment fails for some users with "Gmail is not enabled for this Workspace account", and how to fix it.Premium
- "The active organisation changed"Why you see "The active organisation changed" after switching organisations, and how to finish what you were doing.
Can't find what you need?
Our support team is available Monday to Friday, 08:00–17:00 (SAST).