Billing & Plans
Plans, seats, payments, invoices, cancelling and refunds.
Plans
Seats and upgrades
- How CloudCard billing worksPer-card pricing, VAT, billing cycles, renewals, pro-rata charges and what happens when you add or remove cards.
- Upgrade your planMove from Free to Pro or Premium, or from Pro to Premium, and see what you're charged and when.
- Add more cards to your planIncrease or reduce the number of digital cards on your Pro or Premium subscription, and how each change is billed.Pro · Premium
- Switch between monthly and annual billingMove your subscription to annual billing to save, or back to monthly. The switch happens at your next renewal and nothing is charged today.
- Add or cancel Email Signature licencesAdd Email Signature licences to Free or Pro, change how many you have, or cancel them at the end of your billing period.Free · Pro · Email Signature
Payments and invoices
- Payment methodsPay for CloudCard by card through PayFast or by EFT, and update the card used for your renewals.
- When a payment failsWhat happens when a renewal payment is declined, how retries and the 14-day grace period work, and how to pay and restore access.
- Invoices and billing historyFind past payments, download tax invoices, and see who receives invoices by email.
- Update your billing detailsChange the company name, VAT number, address and email addresses that appear on your CloudCard invoices.
Cancelling and refunds
- Cancel your subscriptionCancel your Pro or Premium subscription. You keep access until the end of the period you've paid for, then move to the Free plan.Pro · Premium
- Reactivate your subscriptionChanged your mind after cancelling? Undo the cancellation before your billing period ends, or choose a plan again afterwards.
- RefundsCloudCard's refund policy for monthly and annual subscriptions, and for physical NFC card orders.
Can't find what you need?
Our support team is available Monday to Friday, 08:00–17:00 (SAST).