Restore a deleted account

When you delete your account, CloudCard keeps it for 14 days before removing your personal data for good. During that time, CloudCard support can restore it.

Steps

1. Find the confirmation email titled Your CloudCard account has been deleted. It gives the last date you can restore your account.
2. Before that date, email [email protected] from the same email address as the deleted account.
3. Ask for your account to be restored.

CloudCard support will confirm once it’s done. You can then sign in as before.

Good to know

• After 14 days it’s permanent. Your personal data is deleted or anonymised and can’t be brought back.
• You can’t sign up again with the same email during those 14 days. Registration shows “This email cannot be used to create a new account.” Ask for a restore instead.
• Your organisation. If your organisation was deleted with your account because you were its only member, ask for it to be restored too.
• Didn’t delete your account? If you got the confirmation email but didn’t ask for this, email support straight away.

You can also reach support by phone or through the contact form.