Two-factor authentication

Two-factor authentication adds a second check when you sign in. After your password, CloudCard emails you a 6-digit code, and you need that code to get in. Someone who learns your password still can’t sign in without access to your email.

Turn it on or off

1. Click your name in the top-right corner of the dashboard, then Edit profile.
2. Find Two Factor Authentication and switch it on. The label changes from Disabled to Enabled.
3. Click Save.

To turn it off, switch it back to Disabled and click Save.

Admins can also turn this on for other people. See Turn on two-factor authentication for a user.

Signing in with two-factor authentication

1. Sign in with your email and password as usual.
2. You’ll see Two Factor Authentication and “We’ve sent a verification code to your email.”
3. Open the email titled CloudCard Two Factor Code. The code is in the subject and the message.
4. Type or paste the 6 digits into Verification Code. Pasting fills all the boxes at once.
5. Click Verify.

Good to know

• The code expires after 10 minutes. If it expires, CloudCard signs you out and you need to sign in again for a new code.
• Didn’t get the email? Click Resend code. You’ll see “The two factor code has been sent again.” Only the newest code works.
• To leave the code screen, click Logout.
• When you sign in with Microsoft, Microsoft checks who you are, so CloudCard doesn’t normally email a code.

If the code is rejected with “The two factor code you have entered does not match”, see My two-factor code isn’t working.