Restore a deleted user or card

Deleted users and cards aren’t removed straight away. CloudCard keeps them for 14 days so a mistake can be put right.

Restoring isn’t something you can do from your own dashboard. Contact support as soon as you notice, and tell us:

• the person’s name and the email address they used, and
• which organisation they were in.

Within the 14 days, support can restore:

• A deleted user. Their account comes back with the same email address. Their cards are restored separately, if needed.
• A deleted card. For example, the card someone lost when they were removed from an organisation.

After 14 days the account is permanently anonymised and can’t be brought back. You’d need to add the person again as a new user.