The AI Scanner can't read my image

The AI Scanner reads a photo of a business card or event badge and turns it into a lead. If it can’t, you’ll see one of the messages below. For how to scan, see Scan a business card or event badge.

“We could not detect enough contact information. Please retake the photo.”

The scanner read the image but couldn’t find enough contact details. Retake the photo:

• Use good, even light and avoid glare on glossy or metal cards.
• Fill the frame with the card, lined up with the “Align business card” guide.
• Hold the phone steady and parallel to the card so the text is sharp.
• Choose Card or Badge to match what you’re scanning.
• Scan one card at a time.

The same advice applies to “We could not process that image. Please retake the photo and try again.” and to “Scan failed: We couldn’t process this scan. Please try again with a clearer image.”, which appears after 3 automatic retries.

The image won’t upload

Message	Fix
“The scan must be an image.”	Use a JPG or PNG photo. HEIC photos from an iPhone gallery aren’t accepted, so take the photo with the scanner’s own camera instead.
“The scan must not be greater than 10000 kilobytes.” or “Image too large”	The limit is about 10 MB. Move closer to the card or crop the photo.
“Upload timed out. Please check your connection and try again.”	The upload took longer than 60 seconds. Move to a stronger signal or Wi-Fi.
“Photo required”	Capture or select a photo first.

“Too many attempts in a short time. Please wait a minute and try again.”

You can save and process up to 20 scans a minute, and add up to 10 voice notes or tag suggestions a minute. Wait a minute, then carry on.

Other messages

• “Please complete your previous scan before starting a new one.” A scan is still being processed. Wait for it to finish, or wait 2 minutes and try again.
• “This image was already processed. Please capture a new photo.” Take a new photo for the next card.
• “Stored image not found. Please retake the photo.” The upload didn’t finish. Take the photo again.
• “AI Scanner: offline mode” You have no connection. Only your latest photo is scanned when you’re back online.

The scanner is locked

The AI Scanner is part of Pro and Premium. On Free you’ll see “Please upgrade to Pro to use the AI Paper Card Scanner.” See “Available on Pro and Premium - upgrade to unlock”.

Still not working? Contact support and, if you can, attach the photo you tried to scan.