"The active organisation changed"

If you belong to more than one organisation, you might see an error page with this message when you save something:

“The active organisation changed. Please retry this action from the current organisation context.”

Why it happens

CloudCard works in one organisation at a time, chosen with the Active organisation menu in the left sidebar. Your choice applies to every browser tab you have open.

The message appears when you switch organisations and then, within about 15 seconds, save a form that still belongs to the old organisation. This usually happens when you switch in one tab and then click save in another. It only affects leads, billing and integration pages, such as Zapier, HubSpot and Salesforce. CloudCard blocks the save so the change doesn’t go to the wrong organisation.

Nothing was saved.

Fix it

1. Wait a few seconds.
2. Check the Active organisation menu shows the organisation you want to work in. Change it if needed.
3. Reload the page, or open it again from the left menu.
4. Make your change again and save.

See Switch between organisations.

Still seeing it? Contact support.