My card says "Card not available" or "Not found"

Your card’s address is https://app.cloudcard.co.za/your-company/your-name on CloudCard. If someone opens it and gets an error page instead of your card, the message tells you why.

“403 | Card not available.”

The person who owns the card has been deactivated by an admin.

• Fix: an admin reactivates the user from Team Members. See “Your account is suspended”.

“404 | Not Found”

CloudCard couldn’t find a card at that address. The usual causes are:

• The link has a typo, or part of it was cut off when it was copied. Copy your link again. See Share your card link.
• The card or user was deleted. An admin can restore a deleted user or card for 14 days. See Restore a deleted user or card.
• The user was moved to a different organisation. The card address includes the organisation, so the old link no longer works. Share the new link instead.
• The user only has the Email Signature role, or the organisation is on the Email Signature plan. These don’t include a public digital card.

“404 | Not found” with the CloudCard logo

This page has the CloudCard logo and an image of a broken phone. It means the card itself has been switched off. Contact support to have it switched back on.

“429 | Too Many Requests”

More than 60 card views came from the same network in one minute, for example at an event where everyone shares the same Wi-Fi. Wait a minute and refresh.

What doesn’t break your card

• Renaming a user or your company doesn’t change existing card links.
• A billing problem doesn’t take your card offline. If a payment fails, paid features are switched off, but your card stays live.

See also What happens when a card is deactivated or deleted.

Still not working? Contact support with the full link that fails.