Sign in to the Android app

The app uses the same CloudCard account as the web app. Open the app and tap I already have an account to get to Welcome back.

Sign in with your email and password

1. Enter your Work email and Password.
2. Leave Stay signed in ticked to stay signed in on this phone. If you untick it, you’re signed out when you close the app.
3. Tap Sign in.
4. If CloudCard asks you to Check your email, enter the 6-digit code we emailed you. The app continues as soon as you type the last digit. No email? Wait 60 seconds and tap Resend code.

Sign in with Microsoft

If your organisation signs in with Microsoft and is on a paid plan:

1. Enter your Work email.
2. Tap Sign in with Microsoft. Your browser opens.
3. Sign in to your Microsoft account. You’re taken back to the app.

You don’t need an email code when you sign in with Microsoft.

Forgot your password

1. On Welcome back, tap Forgot password?.
2. Enter your work email and tap Send code.
3. Enter the 6-digit code from the email.
4. Choose a new password with at least 8 characters, including upper and lower case letters, a number and a symbol. Tap Set new password.
5. Sign in with your new password.

Changing your password signs your account out on every phone.

If you can’t sign in

Message	What to do
“Those details do not match our records.”	Check your email address and password, or reset your password.
“Too many attempts. Wait a moment and try again.”	Wait a few minutes before trying again.
“This account is suspended. Your organisation’s administrator can restore it.”	Ask your CloudCard admin to reactivate your account.
“You need to choose a new password before signing in. Tap Forgot password? to set one.”	Reset your password as above.
“Confirm your email address first. Check your inbox for the link.”	Open the verification email CloudCard sent you, then sign in.
“That code is not valid any more. Check it, or send a new one.”	Check the code, or tap Resend code and use the newest email.
“Microsoft sign-in is not set up for this account. Sign in with your password.”	Use your email and password instead.
“There is no CloudCard account for that Microsoft account. Check the email you signed in with.”	Sign in to Microsoft with the same address your CloudCard account uses.
“Microsoft sign-in did not finish. Try again.”	Try again, and make sure you sign in to Microsoft with the email you typed.
“This phone could not be verified. Install CloudCard from the Play Store and try again.”	Install the app from Google Play, not from a downloaded file.
“No connection. Check your signal and try again.”	Connect to mobile data or Wi-Fi.

Still stuck? See I can’t sign in or contact support.