Upgrade or manage your plan in the app

Admins can upgrade their organisation to Pro or Premium in the app, paying through Google Play. Your plan is shared with the web app, so the whole organisation gets the upgrade.

If you’re not an admin, the Plan section shows “Your administrator manages this plan.” Ask your admin to upgrade.

Upgrade

1. Go to Settings > Plan and tap Upgrade.
2. Choose monthly or yearly billing. Prices come from Google Play and include VAT.
3. Tap Start 14-day free trial on Pro, or Choose on the plan you want.
4. Confirm the purchase in Google Play.

Your plan changes as soon as Google Play confirms the payment.

Change or cancel a Google Play subscription

1. Go to Settings > Plan.
2. Tap Manage subscription. Google Play opens your subscription.
3. Change or cancel it there.

When you cancel, the Plan section shows “Cancelled · access until” and the date your paid plan ends.

A purchase isn’t showing

If you paid in Google Play but the app still shows your old plan, go to Settings > Plan and tap Restore purchases. Make sure you’re signed in to Google Play with the account you paid with.

Plan messages

Message	What it means
“Free trial · N days left”	Your trial is running.
“Renews” and a date	Your plan renews on that date.
“Payment problem · update your payment method”	Google Play couldn’t take payment. Update your payment method in Google Play.
“Your previous plan has ended”	Your paid plan has stopped. Upgrade again to get its features back.