Cancel your subscription

You can cancel a monthly or annual subscription at any time. Cancelling stops your next renewal. You keep full access until the end of your current billing period.

Before you start

• You need to be an admin of the organisation.
• Cancelling doesn’t give you a refund for the current period. See Refunds.
• Thinking of a smaller plan instead? You can reduce your cards or move to a lower plan. See “Other options” below.

Steps

1. In the left menu, click Subscription.
2. On the Current Plan card, click the pencil icon to open Manage Subscription.
3. Click Cancel Subscription. The Cancel Subscription window opens.
4. Under Why are you cancelling CloudCard?, choose a reason. If you choose Other, tell us more in the box below.
5. Click Confirm Cancellation.

You’ll see “Subscription cancellation is scheduled for cycle end.” The Subscription page now shows “Your subscription has been cancelled. Access ends on [date].” CloudCard also sends you a confirmation email.

What happens at the end of the period

• Your organisation moves to the Free plan, which includes one digital card.
• Pro and Premium features, such as leads, team management and integrations, are switched off.
• You’re not charged again.

Changed your mind before the end date? Reactivate your subscription.

During a Pro trial

If you cancel during your 14-day trial, you’re not charged. Your organisation moves to the Free plan when the trial ends.

Other options

• Downgrade to Free now. On Pro, open Change Plan or Billing, click the Free tab, then Downgrade to Free. This takes effect immediately, not at the end of your billing period, and there’s no refund for the unused time. You need to be down to one active user first. Otherwise the button shows “First delete 2 users to downgrade to Free.”
• Move from Premium to Pro. On the Pro tab, click Downgrade to Pro and confirm. This sends a request to the support team, who will contact you.
• Cancel only Email Signature. See Add or cancel Email Signature licences.

Related

• Reactivate your subscription
• Refunds