What happens when a card is deactivated or deleted

A card can stop working because its owner was deactivated, because it was deleted, or because the organisation’s plan no longer includes digital cards. Here’s what people see in each case and how to bring the card back.

What people see

What happened	What someone opening the card sees
The card owner’s account was deactivated	A page that says Card not available
The card owner or the card was deleted	A Not found page
The organisation’s plan no longer includes digital cards (for example, it moved to an Email Signature-only plan)	A Not found page

In every case, the card’s link, QR code, NFC card and wallet pass all lead to that page. The Save contact download stops working too.

Deactivated cards

An admin can deactivate a user from Team Members. A user can also be deactivated at the end of a billing period if an admin reduced the number of cards on the subscription.

While a user is deactivated:

• their card shows Card not available
• they can’t sign in to CloudCard
• their card details are kept

When an admin reactivates the user, the card works again straight away, at the same link. Printed QR codes and NFC cards work again without any changes.

If you’re an admin, see Deactivate, reactivate or delete a user.

Deleted cards

When a user is deleted, their card is deleted with them. CloudCard keeps deleted cards for 14 days, then removes them permanently, along with their analytics.

Only CloudCard can restore a deleted user or card. Contact support within 14 days and tell us whose card it is. A restored card keeps the same link. See Restore a deleted user or card.

If your own card isn’t working

If you didn’t expect your card to stop working, speak to your organisation’s admin first. If you are the admin, see My card says “Card not available” or “Not found”.