Why some fields are locked
Some fields on your card are greyed out because your admin manages them for everyone. Here's what that means and what to do.
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Your organisation’s admin can lock card fields so that everyone’s card shows the same, approved details. A common example is the company switchboard number or address.
How to spot a locked field
On the Edit Card Details page, a locked field:
- is greyed out, so you can’t type in it
- has no delete icon next to it
- shows Field locked by admin when you hover over the question mark next to its name
Locked field types also don’t appear in the Add new field list, so you can’t add them to your card yourself.
What you can do
Locked fields still show on your card as normal. You just can’t change them.
If a locked field is wrong or out of date, ask an admin in your organisation to update it. Admins can edit locked fields on anyone’s card in the organisation, and can change which fields are locked.
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