Reinvite a user or reset their password

If a colleague never received their invitation, let the link expire, or has forgotten their password, you can help from the Team Members page. There are two options:

• Reinvite user sends the full welcome email again, with a fresh link to set their password.
• Reset password emails them a new temporary password straight away.

Most of the time, Reinvite user is the better choice. People can also reset their own password from the sign-in page: see Reset a forgotten password.

Reinvite a user

1. Click Team Members in the left-hand menu.
2. Find the person and click the three dots in the Actions column.
3. Click Reinvite user.
4. Check the name on the page, then click Reinvite & Reset Password.

You’ll see “User reinvited.” The person gets the welcome email again with a Set your password button. Their old password stops working.

Reinviting also reactivates the account if it was deactivated.

Reset a user’s password

1. On Team Members, click the three dots next to the person, then Reset password.
2. The page shows a new Temporary Password. Click Copy if you want to pass it on yourself.
3. Click Reset Password.

You’ll see “Password reset”. CloudCard emails the person their new password. The next time they sign in, they’ll be asked to choose a new password of their own.

If the email doesn’t arrive

• Check the email address under Edit user is spelt correctly.
• Ask them to check their junk or spam folder for an email from CloudCard.
• Still stuck? Contact support.